Change Specialists CEO John Dean was thrilled to be invited to join the recent National Housing Federation Eastern Region HR Forum Change Management Question & Answer session.
John enjoyed the lively event, meeting some amazing HR professionals, and of course discussing all things Change Management. The workshop wrapped up with a lively Q & A session, a thoroughly enjoyable event.
Maybe you are looking for some input from a Change Management expert for your next inhouse training session? Or a Change Management Question & Answer session. Get in touch!
For further information about our services and an insight into how Change Specialists can help with your current or pending business change or digital transformation programme contact us
Our Senior Leadership Team love the opportunity to share their extensive experience operating in the change space.
Hot off the press! UK Labour Market Update, our snapshot of how the UK Labour market is performing, and associated data.
A recent slowdown in hiring reflects greater economic uncertainty, rising costs and ongoing candidate shortages.
Our findings highlight the challenges facing organisations in attracting and retaining the skills and capabilities they need across all disciplines, including driving Change and IT and digital programmes.
If you would like to discuss the latest labour market trends, or receive a copy of future Labour Market reports direct to your inbox, contact us or follow our LinkedIn page.
FCA Consumer Duty implementation is top of mind for many organisations, and with good reason!
The rules apply to regulated firms providing retail financial services to consumers, such as personal banking, insurance and investments.
With the October 2022 deadline for organisations who are in scope to agree their implementation plans now passed, many are facing the reality of the key challenges that they face in order to conform with the regulations.
These might include:
✔️ Accurate mapping of customer journeys – to demonstrate acting in good faith right through the customer journey, and throughout the lifecycle of their products and services
⏳ Effective product governance – embedding the required products and services outcome rules in order to deliver good outcomes for their customers
💡 Evidencing their plans and actions to effectively implement the regulations within their organisation
It’s going to prove challenging to deliver on the required Consumer Duty commitments by July 2023.
Does your Project Team have all the required skill sets?
Change Specialists Flex Service (CS Flex) supports your programme of work by enabling you to buy in professional change capability when and where its needed, to support the delivery of successful outcomes.
More targeted, flexible, dynamic and cost-effective than traditional approaches to change management and delivery. All backed by our Change Specialists Service Assurance model.
What difference would CS Flex make to the success of your Consumer Duty Implementation Project?
Contact the Change Specialists today to discuss your resourcing challenges.
We are delighted to announce that Change Specialists are now an approved supplier on the Crown Commercial Service (CCS) Digital Outcomes and Specialists framework (DOS 6) and Cloud Software and Services framework (G-Cloud 13). This enables us to support public sector organisations in securing the IT & Change expertise they need for their digital transformation programmes.
Being an approved supplier on these frameworks means that any public sector organisation can access Change Specialists’ knowledge & expertise to deliver their change & transformation plans.
As well as provision of direct Consultancy and Delivery services, Change Specialists can provide the following expertise through these frameworks.
Programme & Project Management
PMO
Business Analysis
Software development
Quality Assurance & Testing
Solution, Enterprise, Network, Data & Security Architects
We very much look forward to working with stakeholders in public sector organisations and helping make change happen.
For further information about the services available and how Change Specialists can help with your digital transformation programme, please email us at info@changespecialists.co.uk.
Crown Commercial Service Supplier for DOS 6 and G-Cloud
Change Specialists Flex Service (CS Flex) enables you to buy in professional change capability when and where you need it. More flexible, dynamic and cost-effective than traditional approaches to IT & Business change management and delivery. One of the most important aspects of CS Flex, for Clients and Service Providers alike, is our Service Assurance model.
Unlike recruitment agencies and umbrella companies, Change Specialists is committed to supporting all parties. Ensuring that Services are delivered in a way that meets everyone’s expectations. The Service Assurance model enables this.
Why Service Assurance is so important?
CS Flex is designed to bring together Clients and Service Providers to satisfy specific needs. These needs are defined clearly in the Statement of Services which forms the basis of the contractual agreements both between CS Flex and the Client, and between CS Flex and the Service Provider.
While the Statement of Services provide a clear definition of what is to be delivered, CS Flex also provides clear guidelines on the level of professionalism and value add with which we expect the service to be delivered. Service Assurance ensures that both the ‘what’ and the ‘how’ are in line with expectation.
How it works
From the very start of the Service delivery, quality assurance tracking is carried out to ensure that all is in order.
Initial checks, done just one week into the Service, ensure that the basic building blocks are in place to enable a successful delivery. This might cover anything from the provision of security passes to the availability of key individuals.
After one month, we send a survey to the Client to ensure that Service Provider is engaging with the Client in the way that we would expect. Feedback from the Client is then shared with the Service Provider and any suggested improvement actions are identified.
Three months later, and then on a recurring basis, we conduct further surveys. These are to explore the Service Delivery in more detail, looking more closely at the specific deliverables of the Service. Input is sought from both the Service Provider and the Client, to ensure both parties have a common perspective on the state of play. Where differing views emerge, we work with both parties to identify any improvement activities which might be required.
Project Management Quality Assurance Benefits for Our Clients
Our unique Service Assurance model provides multiple benefits for our Clients:
Re-assurance that Change Specialists is taking steps to ensure the quality of the Service;
An opportunity to raise concerns in an objective and non-threatening way;
Insights from Change Specialists’ team of experts in how improvements might be made both to the specific Service and to the Client’s wider Change capabilities;
Increased understanding within Change Specialists of the Client’s culture, values and environment. This deepens our relationship and helps us to provide exactly the right capabilities for future Services;
Confirmation that Services are being provided in a way which fully satisfies the requirements of IR35.
What difference would CS Flex make for you? Contact the Change Specialists today to discuss Project Management Quality Assurance .
Project Management Quality Assurance from Change Specialists
